Portsmouth Scuba Sales/Service Technician

Portsmouth Scuba - Home of Diver's Den (Est. 1968), is the oldest continuously operating PADI dive shop in the world and a PADI 5-Star Dive Center.

We're known for safety, high-quality service, and deep community roots. We take pride in helping divers explore with confidence and building lasting relationships with every customer who walks through our doors.

Position Overview

This is a three-phase role designed to grow into a Sales/Service Technician position over time. You will begin by learning the tools, systems, and standards that support our service department while building a strong foundation in scuba equipment care. We are looking for someone who loves to fix and tinker with mechanical systems, takes pride in hands-on work, and enjoys collaborating with customers and team members. As you develop, you will take on more responsibility in delivering exceptional sales and service experiences. The goal is to help you grow into a trusted technician who can work independently and confidently.

Three-Phase Development Path

• Phase 1: Learning & Foundation — This three- to six-month development period is designed for you to work alongside Portsmouth Scuba's Master Technician while learning the tools, processes, and expectations of the service department. You will become a trusted team member and blend in with current staff, customers, and systems while developing a working knowledge of scuba equipment, including both recreational and technical gear
• Phase 2: Hands-On Service & Repair — This Portsmouth Scuba-sponsored certificate program combines e-learning, video conference, and in-person seminars so you can gather all required brand-specific service certifications. As you progress, you will continue working on equipment repairs under supervision while building practical repair skills and learning to diagnose and repair issues accurately.
• Phase 3: Sales/Service Technician — In the final phase, you will work hand in hand with the service team as a trusted and valued leader for Portsmouth Scuba. You will become a key point of contact for technical repairs, service questions, and equipment recommendations. This expanded role combines hands-on technical expertise with customer-facing support and independent problem-solving. You will also work shifts on the shop floor helping customers, processing sale, answering questions, and offering thoughtful recommendations based on your technical knowledge.

Qualities We're Looking For

• Mechanically inclined — Has hands-on experience and feels comfortable working with tools, equipment, or technical systems.
• Enjoys fixing and tinkering — Likes taking things apart, understanding how they work, and putting them back together correctly.
• Strong problem-solving skills — Can think through issues, stay curious, and work toward practical solutions.
• Excellent customer service orientation — Communicates clearly, listens well, and enjoys helping people have a great experience.
• Team player with a positive attitude — Works well with others and contributes to a supportive, productive environment.
• Eager to learn and grow — Brings energy, curiosity, and a willingness to develop new skills over time.
• This is a long-term position with real growth potential. Weekend and summer availability is required as part of the role.

At Portsmouth Scuba, safety, high standards, and strong customer relationships are at the heart of everything we do. You will be joining a team with deep heritage and a commitment to training excellence, where every day reflects the spirit of exploration and community. This role is designed to develop you into a trusted Portsmouth Scuba leader who can help shape the future of our service team and make a real impact on the dive community. If you are ready to grow your skills, contribute to something meaningful, and become part of our dive family, we would love to hear from you.

How to Apply